WHY BLACKCOFFER?

Blackcoffer provides experienced, professional statistical advice, technological soultions, consulting, information management and analysis for the enterprise and academic world. The goal of the practice is to assist people to better understand and visualize the world around them, based on an objective empirical analysis.

CONTACT INFO
  • Address: First Floor, Plot No. 3, OM Vihar Phase 1
    Uttam Nagar, Delhi 110059, India
  • Phone: (+91) 9717367468
  • Email: hello@blackcoffer.com

Text Analytics & Mining

Find Key Insights To Differentiate Your Business

DATAINTEL

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Your business is faced with ever-increasing volumes of free-form content including CRM, Voice of the Customer, customer service, financial, HR, and social media. Extracting real insights is like panning for gold – there are little nuggets hidden among a vast amount of less-valuable content.

Overview


Turn Text into Actionable Insight

Sifting through the huge quantities of free-form content available to you is time consuming. Even so, it is critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or service issues.

The sheer scale and diversity of information sources that capture feedback is daunting. But those sources house valuable insights that can make an enormous difference in a competitive market. Ignoring them is not an option, so you must exploit them.

Blackcoffer’s text analytics software helps scale this cumbersome process by providing a platform for companies to gain actionable insights from text data to grow their business grow.


Blackcoffer TextBox

Outperforms Human Category Analyses

With Blackcoffer’s text analytics solutions, you can gain insight into what is being said across different categories of your business. Then, analyze the true sentiment for the categories that suit your business across multiple sources, receive timely alerts about sentiment changes, and align those insights with key customer metrics.

Blackcoffer’s TextBox text analytics software provides categorization and sentiment analysis for free-form text, and automatically determines sentiment by category for each piece of content you need to analyze. In tests, Genius has delivered very high accuracy levels, often exceeding 95% accuracy and outperforming human analysis.



Benefits

Act Fast


Automate Analysis

Rapidly analyze vast amounts of content, without large staff overhead, to enable faster response to customer issues.

Richer Insights


Gain Clearer Understanding of Your Market

Gain richer insights into customer and market perceptions and those of your competitors.

Drive Action


Find & Address Customer Metric Changes

Gain richer insights into customer and market perceptions and those of your competitors.

Build the Big Picture


Align Structured & Unstructured Data for Insightful Data Analysis

Integrate categorization and sentiment data with your wider Voice of the Customer program and share insights with the right stakeholders.

Ready to find out more about how Blackcoffer can help drive your business forward? Request a demo